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A Pathbreaking and Historic Milestone: EFS Jordan Commences 10-Year USD 400 Million Urban Services Project in Amman

We are pleased to announce that EFS Jordan has officially gone live with the city cleaning and waste collection operations for the City of Amman. This pathbreaking 10-year contract represents a major commitment to the city’s infrastructure and is set to generate significant employment opportunities, with a workforce of over 1,500 staff dedicated to the

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The Hidden Anatomy of FM Project Delivery: Why Procurement Discipline Defines Success

Procurement must stem out the silent leakages in BOQ discipline In the Facilities Management (FM) industry, project management has evolved into a critical service vertical, particularly as clients increasingly demand integrated solutions that extend well beyond traditional O&M (Operations & Maintenance). Especially against a backdrop of lower margins and increasing competition, project management work is

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From a Tree to a Thought: A Story of EFSian Spirit

During an interaction with my gardening team at our farm highlighted a practical issue: a large tree with deep, aggressive roots was disrupting the vegetable patch, preventing water retention and affecting growth. Just a few days ago, the world seemed preoccupied. Amidst all that noise, I found myself drawn to something far more grounded, something

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From Frontline to Bottom Line: How Deeper Employee Engagement Transforms Service Delivery and Profits in Facilities Management

Facilities Management (FM) is, at its core, a frontline business. Unlike asset-heavy industries, value in FM is created daily, often invisibly by technicians, cleaners, help-desk agents, supervisors, and site FMs who operate closest to the customer. In such people-centric environments, service excellence and profitability are not driven by manuals or technology alone; they are driven

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AI’s leverage | A tool to transform business and transcend the CEO’s role

Why CEOs Must Leverage AI. It is a tool that is a true Leadership Multiplier to embrace, transforming insight and judgment. AI, the buzzword, has become an integral part of our lives, impacting everyday life. People often describe artificial intelligence as a tool for boosting productivity, speeding up information processing, or making routine tasks easier.

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From Cautious to Proactive Mode: A CEO’s Perspective on Building Businesses for 2026 and Longer

As CEOs, we do not have the luxury of viewing our businesses only through a distant macro lens. We sit at the intersection of strategy and execution, of people and performance, of risk and opportunity. When I reflect on 2025, it was not merely a difficult year—it was a revealing one. It exposed structural fragilities,

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The Relentless Pursuit of Purpose — Reflections from “Getting to Resilient Mode”

We all have an inner rhythm — a pulse that defines how we live, work, and renew ourselves, be it our lifestyle, our behaviors at work, or dealing with relationships, personal and professional, both. My philosophy has always been that of motion with meaning, what I call the relentless pursuit of doing something meaningful. I

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Enterprise Vision Needs Mainstream Organizational Embrace to Boost Performance

Vision impact beyond leadership Having been at the helm for 17 years as CEO, I continually self-reflect on my effectiveness and impact, as well as my connection with my team and the broader organization. It has taught me that leadership is less about tenure and more about relevance; Leadership is never about holding power; it’s

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