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Facilities Management (FM) is, at its core, a frontline business. Unlike asset-heavy industries, value in FM is created daily, often invisibly by technicians, cleaners, help-desk agents, supervisors, and site FMs who operate closest to the customer. In such people-centric environments, service excellence and profitability are not driven by manuals or technology alone; they are driven […]

Why CEOs Must Leverage AI. It is a tool that is a true Leadership Multiplier to embrace, transforming insight and judgment. AI, the buzzword, has become an integral part of our lives, impacting everyday life. People often describe artificial intelligence as a tool for boosting productivity, speeding up information processing, or making routine tasks easier.

As parents, it is important to pause and reflect on what our success truly means for our children. Wealth, recognition, and social standing may define our journeys, but they should never define theirs. The true yardstick of success for our children is not what they inherit, but who they become. No matter how accomplished a

As CEOs, we do not have the luxury of viewing our businesses only through a distant macro lens. We sit at the intersection of strategy and execution, of people and performance, of risk and opportunity. When I reflect on 2025, it was not merely a difficult year—it was a revealing one. It exposed structural fragilities,

We all have an inner rhythm — a pulse that defines how we live, work, and renew ourselves, be it our lifestyle, our behaviors at work, or dealing with relationships, personal and professional, both. My philosophy has always been that of motion with meaning, what I call the relentless pursuit of doing something meaningful. I

Vision impact beyond leadership Having been at the helm for 17 years as CEO, I continually self-reflect on my effectiveness and impact, as well as my connection with my team and the broader organization. It has taught me that leadership is less about tenure and more about relevance; Leadership is never about holding power; it’s

There is a general perception that pursuing a career in the FM industry requires a technical qualification. This is not entirely correct, as people with generic skills can also enter the facilities management domain.  Besides, there are roles where technical qualifications are preferred but not always mandatory, such as Facilities Operations or Soft Services that include

In my recent efforts to bolster succession planning, a delicate play, I was acutely aware of my predicaments therein. For me, it was not a game of chess or cards, but rather a true litmus test of my leadership. Therefore, I was straightforward in strategizing my options. From engaging with my top leadership team to

Leveraging Self-Reflection to Carve a Path of Recovery and Resilience As a young entrepreneur in 1998, facing my first business debacle, besieged by the ecosystem adversity and haziness, I often wondered why I had to go through such upheaval. In these moments, we tend to overlook our own failures; few people take the time to

Harnessing Knowledge and Brand Loyalty Over the last forty years, during my hectic business and personal travels worldwide, I have gathered numerous observations on various facets of life. From travelling between countries and their cities, exploring their deep interiors, conducting business or visiting places, and meeting people from different walks of life, the exposure has