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The Hidden Anatomy of FM Project Delivery: Why Procurement Discipline Defines Success

Procurement must stem out the silent leakages in BOQ discipline In the Facilities Management (FM) industry, project management has evolved into a critical service vertical, particularly as clients increasingly demand integrated solutions that extend well beyond traditional O&M (Operations & Maintenance). Especially against a backdrop of lower margins and increasing competition, project management work is […]

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From a Tree to a Thought: A Story of EFSian Spirit

During an interaction with my gardening team at our farm highlighted a practical issue: a large tree with deep, aggressive roots was disrupting the vegetable patch, preventing water retention and affecting growth. Just a few days ago, the world seemed preoccupied. Amidst all that noise, I found myself drawn to something far more grounded, something

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The Anatomy of Lean Culture

Building Organizational Prudence in Margin-Sensitive Facilities Management Industry The Facilities Management industry, particularly in regions where we have a significant presence, such as the Middle East and South Asia, operates under constant market headwinds, with margins remaining tight and cost pressures persistent. Even before the recent unprecedented developments, the FM sector has been navigating sustained

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Inauguration of Mobile Creches

EFS India was honoured to support the inauguration of a first-of-its-kind creche in a ragpickers’ colony in Kolkata, an initiative that reflects the power of collective commitment and community collaboration. Speaking at the inauguration, Mr. Tariq Chauhan, Vice Chairman of EFS Facilities Services, reaffirmed EFS’s long-term commitment to inclusive growth and community upliftment. He thanked

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From Frontline to Bottom Line: How Deeper Employee Engagement Transforms Service Delivery and Profits in Facilities Management

Facilities Management (FM) is, at its core, a frontline business. Unlike asset-heavy industries, value in FM is created daily, often invisibly by technicians, cleaners, help-desk agents, supervisors, and site FMs who operate closest to the customer. In such people-centric environments, service excellence and profitability are not driven by manuals or technology alone; they are driven

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AI’s leverage | A tool to transform business and transcend the CEO’s role

Why CEOs Must Leverage AI. It is a tool that is a true Leadership Multiplier to embrace, transforming insight and judgment. AI, the buzzword, has become an integral part of our lives, impacting everyday life. People often describe artificial intelligence as a tool for boosting productivity, speeding up information processing, or making routine tasks easier.

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From Cautious to Proactive Mode: A CEO’s Perspective on Building Businesses for 2026 and Longer

As CEOs, we do not have the luxury of viewing our businesses only through a distant macro lens. We sit at the intersection of strategy and execution, of people and performance, of risk and opportunity. When I reflect on 2025, it was not merely a difficult year—it was a revealing one. It exposed structural fragilities,

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